Reach Hundreds of People with One Call

Voice Broadcasting covers a wide range of business functions. Corporate notifications via e-mail often get lost or skipped over in the flood of spam, but a voice broadcast to every employee voice mailbox gets noticed. It can add another type of communication preference to your overall CRM solution. This allows your organizations to automate tasks like meeting or appointment reminders, follow-up calls or recall notifications with a voice message.

Voice broadcasting also allows you to reach clients that may not yet have e-mail access, or choose not to provide it to you.

VoiceBroadcast

The main component of is the voice broadcast module. Managed by the ShareComm engine, you can automatically send a voice message at a predetermined time to a list of phone numbers. This is a perfect solution for political messages, appointment reminders, catalog orders, or in survey gathering. ShareComm can even detect answering machines so a message can be left.

IVR(InteractiveVoiceResponse)(comingsoon)

Businesses of all sizes are using IVR to automate the handling of routine calls and requests for information. IVR uses voice and touch-tone keypad entry to allow callers to obtain answers to common questions. This frees your customer service representatives to deal with callers who need more than just routine assistance. ShareComm simplifies IVR setup using built-in logic that does not require any programming.

Additional capabilities are available through a simple, but powerful, scripting language. ShareComm features include unlimited voice menus, database query and update, message recording, call transfer and forwarding, conditional processing, built-in math, date, and file functions, and a variable phrase-speaking feature that allows customer/account data to be spoken to the caller.

ShareComm lets you answer customer calls 24 hours per day, 7 days a week, providing answers when your customers want them without any extra effort on your part. ShareComm lets you easily tailor the system to your needs. Record your own greetings. Use different greetings for different days or times. Allow the caller to choose different languages. Set up each phone line to run a different IVR application if you wish. Generate e-mail, fax, or voice callback messages as part of your IVR application. Query and update databases, using information entered by the caller. Insert your own custom processing. ShareComm’s voice system is designed to provide you with the tools you need to automate your messaging needs, allowing you more time to focus on other aspects of your business.